UXchange

The Hidden Art of Research Notes (From hundreds of user interviews)

Jeremy

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Key Topics:

  1. Working with Note-takers: 
    • Setting clear research objectives
    • Clarifying roles and communication protocols
    • Allowing note-takers to ask questions
    • Managing expectations
  2. Preparation: 
    • Conducting dry-run sessions
    • Making tools available early
    • Template walkthrough
    • Practice sessions
    • Reviewing research plans together
  3. Debriefing: 
    • Importance of immediate debriefing
    • Short-term memory limitations (7 items)
    • Cognitive biases (recency and primacy)
    • 10-15 minute debrief sessions
  4. Modern Trends: 
    • Handwritten notes value
    • Recording tools
    • AI transcription tools
    • Automated categorization considerations
  5. Templates and Organization: 
    • Research objectives mapping
    • Question organization
    • Board preparation for analysis