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UXchange
Welcome to "UXChange" the podcast where we (ex)change experiences! I am a firm believer that sharing is caring. As we UX professionals are all aspiring to change User Experiences for the better, I have put together this podcast to accelerate learning and improvement! In this podcast, I will:- Share learning experiences from myself and UX professionals- Answer most common questions- Read famous blogs- Interview UX Professionals- And much more!For more info, head over to ux-change.com
Episodes
70 episodes
When Not to Use AI
Welcome back to UXChange, I’m Jeremy — and today we’re talking about something I’ve been wrestling with personally: when should we actually use AI?We all love what it can do — speed, automation, magic. But at what point doe...
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38:21
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From Vanity to Sanity: The Real Metrics Behind Trustworthy AI - Part 2
Welcome back to UXChange — this is Part 2 of our series on Measuring the User Experience of AI.In the first episode, we explored vanity vs. sanity metrics — the surface-level KPIs that look good on dashboa...
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21:00
From Vanity to Sanity: The Real Metrics Behind Trustworthy AI
In this new series, we’ll dive deep into what it really means to measure the success of AI-enabled user experiences. Beyond surface-level KPIs and “vanity metrics,” we’ll talk about the sanity metrics that actually reveal whethe...
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16:20
Uncovering the Unconscious in UX Research
In this episode, I explore how much of user experience happens beneath the surface of awareness — and why tapping into the unconscious is essential for better product design. Why users often say one thing but do another
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26:32
Predicting User Experience in the Age of AI
In this episode I explore how product teams can better anticipate and measure user experience in a world where interaction patterns are shifting—from clicks and forms to voice and chat. Why AI is transforming the way users inte...
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17:25
Your AI Metrics Could Be Lying to You: The Vanity vs Sanity Problem in UX Measurement
I break down the difference between vanity metrics (what looks good) and sanity metrics (what actually matters), plus the new measurement challenges when users collaborate with AI instead of just using a product. Essential for anyone designing ...
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17:28
AI Is Not Magic
📝 Episode DescriptionWhy AI breaks traditional UX rulesThe costly mistake of treating AI like automationHow that 5% error rate could lose you big dealsEssential if you're adding AI to your produ...
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Season 2
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Episode 1
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25:52
My Honest (UX) Opinion About AI
In today's episode, I shared my thoughts on AI from my dual perspective as a UX professional and admittedly picky user. Here's what we covered:🧠 My UX PhilosophyI'm that friend who gets frustrated when interfaces d...
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29:07
Should UX Research Even Be Done? | Sizing UX Research Efforts | Episode 1
Check out the Youtube version for my slides: https://youtu.be/v3gBHYA1O_EExplore the critical first question in UX research: Should research even be done in the first place? In this ...
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22:50
Strategy MasterClass Episode 2
- This episode dives into the essentials of setting goals and measuring success in UX. - We’ll explore the HEART framework by Google and discuss how to make UX automatic for everyone. - Learn how to define your vision & mi...
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25:48
Strategy MasterClass Episode 1
- Excited to kick off a new series on research strategy- I'm diving deep into strategy: crafting visions, setting missions, and creating actionable plans.- Research strategy isn't just for UX—it applies to startups, pe...
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25:42
2 Techniques to Generate Game-Changing Product Insights
- In today's episode, we're diving into a hot topic from my mentoring sessions: generating impactful user insights.- Insights are key to understanding user behavior and iterating on products effectively. But how do we get them r...
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36:09
Finding the Perfect Number of Participants for User Research
- Ever wondered how many people you should talk to for effective user research? It's a question I get asked often.- Why it's essential to focus on learning rather than the number of participants.- Discover practical st...
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26:19
From Chaos to Clarity: How To Never Lose an Insight Again
- Discover how atomic research can be a game-changer in tackling problems and synthesizing data. - Learn to break down research into insights, findings, and evidence – and why it matters! - Understand how to ...
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26:19
Transform Your Testing with Competitor Insights
- 🧠 Today's agenda: Exploring usability testing – a must-know methodology for UX researchers.- 🔍 Deep dive into the double diamond strategy, synthesizing data, and crafting actionable insights.- 🛠️ Special focus on using competition in ...
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32:26
The Only Persona Framework You Need
🚀 Discussing both qualitative and quantitative approaches to persona development.💡 Hear about my past projects and insights on adapting note-taking practices for user interviews.🛠️ I'll walk you through a step-by-step process to...
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32:26
Beyond Demographics: The Truth About What Makes User Personas Actually Work
- What are personas and their usefulness? 🤔 - Step-by-step creation of user personas 🎨 - Exploring their limitations and complementary techniques - 🛠️ Discover how personas can drive innovation by accurately ref...
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33:57
The Findability Formula: Apply this Four-Methods Framework to Make Products Great Again
🔍 Today, we're diving into the crucial topic of findability and why it's at the core of our interaction with everyday products.🕵️♂️ Discover how information architecture and UI design play pivotal roles in ensuring findability....
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27:08
I Studied Pixar, South Park, and Hero's Journey: Here's The Ultimate Presentation Blueprint
- 📚 Explore story arcs in-depth: Context, Climax, and Conclusion - 🎬 From movies to UX research: lessons in storytelling frameworks - 🚀 Master the art of impactful presentations by applying these frameworks - 🏗️ Tr...
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33:56
Your Brilliant Ideas Are Dying in Bad Stories (Avoid That)
🔍 In this episode, we're diving into the art of storytelling in presentations.🧠 Discover why storytelling is a human instinct and how it can transform your presentations.💡 I'm sharing my personal journey in mastering storytellin...
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47:17
The Silent Killer of Product Success: Why Structure Beats Design
🚀 This episode of UXChange takes you deeper into the art of card sorting, tree testing, and mental models.🧠 Explore the importance of planning your research and understanding mental models as the backbone of information architecture.
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31:22
I Studied Neuroscience Before UX: Here's What Everyone Gets Wrong About User Experience
🌎 This episode is a deep dive into my passion for UX and why it might intrigue you too!🚀 I'll explore my background, the significance of UX, and why I felt compelled to start this podcast.🤔 Ever struggled to explain UX to friend...
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38:42
The Hidden Art of Research Notes (From hundreds of user interviews)
Key Topics:Working with Note-takers: Setting clear research objectivesClarifying roles and communication protocolsAllowing note-takers to ask questionsManaging expectationsP...
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25:07